Terms of Service & Refund Policy
Last Updated: Oct 2025
Welcome to ThePokies net. By registering, depositing, or playing on our website, you agree to the following Terms of Service and Refund Policy. Please read these carefully before creating an account.
1. Definitions and General Terms
Website – The online gaming platform accessible at https://thepokies.net.
Operator – ThePokies.net, which manages all services, games, and promotions on the platform.
User/Player – Any individual who creates an account or uses the Website.
Funds – Money or cryptocurrency deposited into a Player Account for betting.
Player Account – A registered user profile containing personal details, account balance, and gaming history.
Personal Details – User information provided during registration and verification.
Service(s) – The entertainment services provided by ThePokies.net, including online pokies, casino games, and promotions.
2. Legal Requirements
You must be 18 years or older, or of legal age to gamble in your jurisdiction.
ThePokies.net may request age or identity verification at any time. Accounts may be suspended until proof is provided.
You are responsible for ensuring that online gaming is legal in your country or region.
ThePokies.net is not liable for legal consequences arising from breaches of local laws.
Players are solely responsible for reporting and paying any applicable taxes on winnings.
3. Registration and Account Activation
Players must provide accurate and truthful information when creating an account.
Each player is allowed only one account. Duplicate accounts will be closed, and funds may be forfeited.
You must notify us of any changes to your personal or financial details.
All deposits must be made using payment methods registered in your name.
Player accounts are for gaming purposes only and are not bank accounts.
Players are responsible for keeping their login credentials confidential. ThePokies.net is not responsible for unauthorized account access.
4. Deposits, Withdrawals & Refunds
Deposits can be made using approved payment methods and cryptocurrencies listed on the Website.
Withdrawals require identity verification and may take time to process depending on the payment provider.
For security reasons, withdrawals are always processed back to the original payment method where possible.
Refunds are only considered in cases of:
Duplicate transactions made in error.
Verified technical issues on our platform leading to an incorrect charge.
Refund requests must be submitted to support@thepokies.net within 7 business days of the transaction.
ThePokies.net reserves the right to decline refunds in cases of bonus abuse, suspicious activity, or policy violations.
5. Gameplay and Betting
Deposited funds may only be used to play games available on ThePokies.net.
ThePokies.net reserves the right to refuse bets or limit stakes at its discretion.
Attempts to use unfair strategies, including system exploitation, software manipulation, or collusion, may result in account closure and forfeiture of winnings.
6. Prohibited Activities
Players may not:
Use offensive or abusive language towards staff or other users.
Attempt to hack, exploit, or manipulate the Website.
Use third-party software to influence outcomes.
Violations may result in suspension, account closure, and possible legal action.
7. Technical Errors and System Failures
ThePokies.net is not responsible for disruptions caused by:
Internet outages
Device malfunctions
External cyberattacks
In case of system failure, affected bets may be voided.
We will take reasonable steps to restore functionality but are not liable for losses caused by technical issues.
8. Policy Violations
Breaches of these Terms may result in:
Account suspension or permanent closure.
Forfeiture of winnings, bonuses, and balances obtained through violations.
Legal proceedings, if applicable.
9. Complaints and Disputes
Players can contact Customer Support for disputes or concerns.
ThePokies.net records and transaction history will be used as the final source of truth in disputes.
If unresolved, disputes may be escalated to relevant regulatory authorities.
10. External Links
The Website may link to third-party services or platforms.
ThePokies.net is not responsible for external content, policies, or services.
Players should review third-party terms before use.
11. Contact Us
For questions regarding deposits, withdrawals, refunds, or general terms, please contact our support team: